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Claims Management Software

Claims management software helps insurers manage and evaluate insurance claims. Insurance claims management systems allow you to manage the claims process with automated workflows, ensuring that all claim details are recorded within a centralized system of record. Claim details can include litigation, negotiation, settlement communications, relevant policy information, and claim assessments. Insurance claims management systems are commonly used by both independent and enterprise insurance agencies to support & manage your clients’ claims. Insurance claims management products can help insurers reduce claims management costs, reduce fraudulent claims, and enhance customer experience.

A trusted solution for over 25 years!

FileHandler Enterprise

is an intuitive claims administration system designed to help streamline and automate workflows for the claims and risk management market. Complete with new dashboards, reporting functionality, business intelligence tools, and improved security, FileHandler Enterprise™ is the new benchmark for Claims Management Software.

Redefining Claims Management & Reporting

Built-in Dashboards and Report Designer

FileHandler Enterprise™ will transform your company’s data into rich visuals built and defined by you. User customizable screens, layouts, and reports allow you to modify the look and feel to meet your business’s needs perfectly and export those images and files into a wide range of file extensions including: MS Word, Excel, PDF, JPG, PNG.

Enhanced Business Rules

Attach business rules to virtually any button in the system and automatically generate, emails, letters, reports, diaries, or notes on the completion of a task.

Seamless Third Party Integrations

FileHandler Enterprise™ software integrates effortlessly with third parties. For example: EDI, ISO, Medicare, Medical Bill review, Pharmacy Bill Review, OFAC, and more.

Browser Independent

FileHandler Enterprise™ is now HTML 5 and CSS3 compliant, which also provides more freedom to use your favorite web-browser, while also eliminating the need for Active X controls. This ensures a more personalized user experience as well as the ability to utilize mobile devices.

FileHandler Enterprise also features:

Integrated Imaging & Attachments

Allows you to upload images and attachments directly to the claim. Attach images or attachments directly to notes, diaries, and payments with the optional imaging module.

And Powerful Email & Letter Capabilities

Including letter templates and multiple recipient capabilities

Claim Notes & Diaries

Improve workflow with scheduled notices of important tasks or updates about the claim.

Claim Chronology

Gives a snapshot of all activity associated with a claim with time and date stamp.


Details featuring check and non-check display

The Benchmark of Service & Support!

Data Conversion

We have converted over 200+ systems with a 100% success rate. Our experience provides extensive knowledge in database structures and data relationships in the industry.

Project Implementation & Workflow

JW Software utilizes a standard template for the implementation process. This process includes six major phases: Identification, Design, Development, Testing/Validation, Production, and Post-Product. This methodology has helped JW Software implement over 200 clients over with a 100% success rate.


PolicyHandler and FileHandler software are updated each year with at least one major and several minor releases. All JW Software clients are members of our User Group and help to decide the new features included in the major release.


JW Software offers unlimited phone and web-based training and support, at no additional charge for our clients. All training and support is handled by JW support experts from our St. Louis, Missouri based Headquarters. *On-site training for our clients is also available. *Additional charges may apply.

Software & Hardware Requirements

Web Application Server

The FileHandler Enterprise application is installed on this server. The application will establish connections to a separate database server. For best performance, the application server should not house additional web applications, databases, email systems or other resource-intensive applications.

•Microsoft Windows Server 2012 R2 recommended.

• Filehandler is currently a 32-bit application. The application will also run on the 64-bit version of Windows 2012 R2.

•.NET framework version 3.5.1 required.

• 8 gigabytes of RAM recommended/Intel Xeon processors recommended.

• 40 gigabytes of drive space.

Database Server

All claims management data will be stored in a database on this machine.

• Microsoft Windows Server 2012 R2 recommended.

• 8 gigabytes of RAM recommended/Intel Xeon processors reccomended.

• RAID 5 hard disk array recommended.

• Disk space requirements vary based on an organization’s workflow. Typical organizations should have between 20 to 80 gigabytes of available storage on a dedicated server.

• Microsoft SQL Server version SQL 2012 reccomended, or Oracle version 9i or higher database engine with the appropriate number of user licenses applied.

Client Workstations

Users manage claims through the web browsers at their workstations. Processor speed and memory have less impact at the workstations than at the servers. However, a typical workstation might consist of:

• Sufficient memory and processor speed to have several screens open simultaneously, including multiple browser screens, MS Office applications, email and/or a PDF reader.

• Common internet browser: Chrome, Internet Explorer, Fire Fox, Safari, etc.


• Your Information Systems staff must establish a reliable backup routine for the  FileHandler Enterprise database.

Additional Notes:

• A Microsoft Exchange server is required if FileHandler’s email management service is installed.

• FileHandler Enterprise operates on Microsoft networks.

• To save on the time and resources involved with maintaining this environment, consider our secure application hosting service.

If you would like someone from JW Software to contact you to see how we may help you with your business needs, please fill out and submit this form.

JW Software, Inc. is a privately held company dedicated to providing the best claims management software system to the market since 1989. FileHandler Enterprise, PolicyHandler, and our customized solutions have helped our customers manage their business needs for over 28 years.

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